MANDATE
The Medical Transport Service’s mandate is to offer efficient, safe and confidential access to medically adapted air or ground transportation to the Aboriginal people that are covered by the Health Canada contribution agreement.
OBJECTIVES
• To offer medical transportation service available at all times;
• To examine and process the transportation service requests by taking into consideration the environment, the strength and capacities of the customer as to favour his autonomy;
• To offer a service that ensures the safety and well being of the customer;
• To offer a service that respects confidentiality;
ACTIVITIES
• To examine and process the medical transportation requests as per the norms and requirements of the contribution agreement with Health Canada.
• Make reservations for the necessary adapted transport according to situation and the customer (taxi, mini-van, car, plane, train, bus or ambulance).
• Ensure a 24/7 service available by reserved telephone line.
• Plan efficiently the transport resources and coordinate the customer appointments.
TARGETED CLIENTELE
Aboriginal people living in an urban environment and the Aboriginal population of the Abitibi-Temiscaming and Northern Quebec regions that are not covered by a contribution agreement.
FUNDING
Funding by Health Canada.
BACKGROUND
The first agreement signed between the Native Friendship Centre and 
Health Canada concerning the Medical Transport Service was signed in April 1988. At that time, one employee worked part-time from home and used the local taxi services for the transports. As the clientele and territory expanded, the Centre now disposes of an adapted vehicles for handicapped, drivers and officers that work full time ensuring a 24/7 service.
SCOPE OF ACTIVITIES
The transportation service is not offered within the limits of the town of residence.
HOW OUR MEDICAL TRANSPORT SERVICE WORKS:
Tel.: 819 824-2788
1 888 824-2788
Fax: 819 825-1587
OFFICE HOURS:
8:30 a.m. to 12:00 and 1:00 p.m. to 4:30 p.m.
From Monday thru Friday
Only emergency cases will be accepted after office hours.
APPOINTMENTS:
Clients confirm their appointment with the Medical Transport Officer 24 hours in advance.
Clients inform the Medical Transport Officer of any address change.
All transports must be pre-approved by a Medical Transport Officer.
CLIENTS FROM RAPIDE-SEPT MUST:
Be ready at 6:30 a.m., departure time for appointment place;
Plan their appointments for Mondays, Wednesdays or Fridays, in the summer period.
GROUND TRANSPORT
PRIORITY OF TRANSPORT MODE
1. Val-d’Or Native Friendship Centre driver and vehicle;
2. Designated driver approved by Centre’s Medical Transport Officer with their personal vehicle;
3. Client’s personal vehicle;
4. Taxi, bus, train.
AIR TRANSPORT
Clients must submit a proof of appointment to the Medical Transport Officer so she may book the flight.
RULES
1- Client must be ready at
